Questions & Answers
Who created trips&friends?
The company was created in July 2019 by a student of the University Jean Moulin Lyon 3 but it was in Manchester, during a university exchange, that the idea was born. Traveling around the UK and discovering it from another angle and at affordable prices was possible thanks to an association focused on student life. A real "coup de coeur", accompanied by encounters and cultural enrichment, she wanted to introduce the concept in France.
What are the values of trips&friends?
trips&friends wants to be close and attentive to young people in order to create a community with a strong cultural background. We also want transparency with our participants, honesty and trust being important values for us.
Who are these trips for?
I represent a group of +10 people, a student association or a BDE, is there a special offer?
Take advantage of specific benefits on our tailor-made trips offer!
Access to a shared online space to facilitate the management of your documents and our exchanges.
Payment in two instalments: a deposit maximum 2 weeks after the return of the signed contract and a final payment before the departure date.
An accompanying person trained by our services accompanies you in order to manage the relationship with our suppliers and to be present in case of problems. He/she will not accompany you during your visits or during the day unless expressly requested to do so by you. However, he is available 24 hours a day on the travel site for emergencies and important questions.
A service at your disposal 24 hours a day: don't ask any more questions about schedules, a problem, a question, send us a message right away and we promise to answer as soon as possible!
I want to live a unique experience, can I customize my trip?
Reservation & Confirmation
How do I book my trip?
The dates displayed in the catalogue of pre-organized trips do not suit me or there are none proposed, what can I do?
You have the possibility to propose yourself the date(s) you prefer. They will be added to the list and the other participants will be able to add them to your trip if these dates also suit them. You will have to reach a minimum of 10 participants one month before the departure date for your travel proposal to be validated.
How do I pay for my pre-arranged trip?
Trips are only confirmed if they reach a minimum of 10 participants at least 1 month before the departure date. That's why we don't ask for any payment before this confirmation! You will therefore receive, together with the confirmation of your trip, an email asking for the payment of your trip.
You have booked more than 1 month in advance: you will have a maximum of 15 days to make the payment after confirmation of the trip.
You have booked less than one month in advance: you will have a maximum of 5 days to make the payment after confirmation of your booking.
How do I pay for my tailor-made trip?
You will have 5 days to make the payment after signing the contract.
The payment of your tailor-made trip will be done by bank transfer or via Paypal, according to your preferences.
Take advantage of the payment in 2 installments: a deposit to be paid maximum 15 days after signature of the contract, then the final payment before the day of departure.
The payment of your trip will only be made by bank transfer.
When will I receive confirmation of my reservation?
When will I receive my ticket with precise travel information?
Your ticket will be sent to you by e-mail maximum 7 days before the date of your trip.
It will contain all the practical information of your reservation (time and place of departure, travel time, address of accommodation if included...).
How does the interactive flyer work?
The interactive flyer will be given to you by our accompanying person on the outward journey, then we will collect them at the end of the trip on the return journey.
What is the souvenir leaflet? How does it work?
What is a superkit? How does it work?
We offer you the opportunity to add kits with the essentials for a good trip.
Can I add t&f specialties to my tailor-made trip?
Interactive flyer and souvenir leaflet : only for groups of +10 people, student associations and BDE.
Is there a trip&friends accompagnying person during the trips?
What type of transportation is used during the trips?
What types of accommodation are included in the trips?
However, you can request another type of accommodation on your tailor-made trips by indicating it to us in your quote request.
Cancellation, refund & delay
Can I cancel my reservation? Are there any charges?
You can cancel up to 30 days prior to the departure date of the trip free of charge. To do so, simply contact us by email and we will initiate the refund process.
Up to 15 days before the departure date, we will retain 50% of the price of your trip (options included) as a cancellation fee.
Beyond this period, we will no longer refund your reservation, except in the event of an accident or serious illness and on presentation of valid proof only.
You can cancel up to 45 days prior to the departure date of the trip free of charge. To do so, simply contact us by email and we will initiate the refund process.
Up to 20 days before the departure date, we will retain 50% of the price of your trip (options included) as a cancellation fee.
You can have access to adapted terms of payment and cancellation, contact us to find out more!
If the trip is cancelled, how is the refund processed?
If you have no news beyond these 15 days, please contact us as soon as possible via our contact form.
What happens if I'm late for the outward or return trip?
In order to avoid this situation, the contact of our accompagnying person will be communicated to you beforehand and you will be asked to communicate yours in order to facilitate the exchanges.
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